Dijital Support Centre
A comprehensive suite of digital solutions designed to improve your security technology landscape.
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VIRTUAL TECHNICAL SUPPORT
No need to call us out - our skilled technical experts are now ready to address your technical queries and challenges remotely!
This service provides software support on specified security technologies such as troubleshooting hardware connectivity issues, configuration errors etc.
PROACTIVE DEVICE MONITORING
We know before you do! A proactive approach to monitoring critical events, enabling us to resolve issues before they impact your business, ensuring uninterrupted operations.
PREVENTATIVE MAINTENANCE
Don't wait until the last minute to start routine maintenance. If systems are allowed to expand without proper oversight, they may pose a risk over time. In the best-case scenario, they consume valuable storage space, and in the worst case, they could pose a physical security threat.
We apply advanced methodologies to enhance the longevity and efficiency of your systems though preventative maintenance tasks such as database back-ups, license expiry management, data archiving and data cleansing.
SYSTEM OPTIMIZATION
Bolster your digital defenses against ever-evolving cyber threats and guard your security eco-system against potential vulnerabilities.
The Dijital Support Centre will ensure that your security software remains up-to-date with the latest compatible versions, complete timely implementation of critical software updates, maintain system compliance, and effectively mitigate risks.
REMOTE COMMISSIONING
Streamline your security system commissioning process and cut down on lead times and costs associated with on-site visits.
The Dijital Support Centre offers a comprehensive virtual commissioning service designed to enhance productivity in software commissioning tasks.
INTEGRATION SUPPORT & SOFTWARE DEVELOPMENT
The Digital Support Centre offers bespoke software development and integration support for security technologies. Whether you need a customized Identity Management solution, help with integrations, troubleshooting, or configuration changes, we can assist you. Our subscriptions include complimentary development support hours!
OPERATOR TRAINING
Ensure your new team members are equipped to hit the ground running with our virtual training service.
The Dijital Support Centre offers training sessions for end users on navigating and utilizing their security software effectively. Our training covers essential functions, such as capturing cardholder details, enrolment of biometrics and credentials, retrieving footage, generating access reports and more.
MOBILE DEVICE MANAGEMENT
Simplify the management of your mobile device fleet across large commercial organizations with our comprehensive service.
Our Enterprise Mobile Device Management (MDM) solution allows you to centrally deploy, configure, and manage both Android and iOS devices with ease.
MONTHLY REPORTING
Gain valuable insights into the performance of your monitored devices and security systems with our tailored Monthly Reporting service.
Our reports provide detailed analyses of key metrics, including equipment downtime, resolution times, and support performance.
BESPOKE CUSTOMER PORTALS
Your very own centralized hub tailored to your company’s unique needs, providing a wealth of information and solutions at your fingertips.
Users have the ability to submit and view ticket status’ from their own Portal, view site plans, view site specific information and more.